Sarah Mosseri’s recent book, Trust Fall: How Workplace Relationships Fail Us, examines how both office and interactive service workers rely on interpersonal ties as improvised infrastructures for navigating insecurity. Though the trust that emerges feels sustaining, it often perpetuates unequal and opaque organizational systems. In this excerpt of the book’s final empirical chapter, Mosseri looks at the workplace relations among New York City’s ride-hail drivers and how they nurture a culture of solidarity built on class consciousness and collective grievances that have allowed them to win improvements from tech companies.

Meet Dorothy R. Santos, one of our 2024–2026 Just Tech Fellows. A Filipino American storyteller, poet, artist, and scholar, Santos is an assistant teaching professor in the art department and Principal Founding Faculty for Creative Technologies at the University of California, Santa Cruz. Her creative and research interests include voice recognition, speech technologies, assistive tech, radio, sound production, feminist media histories, critical medical anthropology, race, and gender.

Originally published in his Substack, Asian Labor Futures, this piece by 2024 Just Tech Fellow Kriangsak Teerakowitkajorn examines the labor conditions of data workers in Asian countries whose work props up AI and tech companies from the shadows. He concludes by outlining potential paths for greater worker inclusion in policymaking.

Black archiving techniques have taken and continue to take many forms, allowing Black organizations and movements to preserve their history and communicate their activities to their communities without relying on mainstream institutions. Here, 2024 Data Fluencies Grantee Jewell Ruth-Ella Humphrey examines how Solo Nos, an Afro–Costa Rican organization,  uses digital tools to archive its work.