Citation

EXPLAINER: Algorithmic Management in the Workplace

Author:
Nguyen, Aiha; Mateescu, Alexandra
Year:
2019

"This explainer by Alexandra Mateescu and Aiha Nguyen defines algorithmic management and reviews how this concept challenges workers’ rights in sectors, including retail, the service industry, and delivery and logistics. The authors outline existing research on the ways that algorithmic management is manifesting across various labor industries, shifting workplace power dynamics, and putting workers at a disadvantage. It can enable increased surveillance and control while removing transparency."